Complaints and Feedback

Capital Advance is a commercial lender to businesses. We are not authorised or regulated by the Financial Conduct Authority, and we do not operate a formal complaints procedure of the type that FCA-authorised firms are required to maintain under DISP rules.

We do, however, want to hear from you. If something has gone wrong, we take it seriously — feedback is how we improve.

How to contact us

Email: complaints@capitaladvance.co.uk

Please include:

• What happened, and when
• What you would like us to understand or put right
• Your preferred contact method for our response

What this inbox is not for

This inbox is for feedback and complaints only. Please do not use it for:

• Account queries or loan servicing — use team@capitaladvance.co.uk
• Data protection or privacy rights — use dpo@capitaladvance.co.uk
• Ongoing application status — reply to the original thread with your underwriter

Response time

We aim to respond within 60 days of receiving your complaint. If your matter concerns unauthorised financial activity, you may also consider reporting it to Action Fraud or the Information Commissioner’s Office (ICO).

Last reviewed: 1 July 2026